Ukrainian goods travel all over the world. That is why we have prepared some tips for sellers that will allow you to correctly arrange delivery to other countries.

1. It is very important to send the order according to the TTN that was created during the order placement.
You can find the TTN number on the order details in the "My Sales" section. If you send the package to another TTN, unfortunately, we will not be able to credit the money for such an order.

2. Payment of the cost of delivery of orders in Ukraine.
For orders within Ukraine, the cost of delivery is paid by the buyer at the branch when receiving the goods.
When placing and paying for an order on the site, the buyer pays only the cost of the product.
When transferring funds to the seller for the order, the seller will receive the cost of the goods on his account (minus the commission for the transfer of funds).

3. Calculation of the cost of shipping orders abroad.
For orders abroad, the cost of delivery is paid by the seller in the branch when the product is sent.

At the same time, when placing and paying for the order, the buyer pays the cost of the product and the cost of delivery, which is calculated on the basis of the following data:

- country of delivery
- the weight of the parcel (with packaging), which the seller indicated when adding the product
- dimensions with packaging (length, height, width), which the seller specified when adding the product

When transferring funds to the seller for the order, the seller will receive on his account the cost of the goods and the cost of delivery paid by the buyer when placing the order (minus the commission for the transfer of funds).

If the actual dimensions and weight at the time of shipment differ from the dimensions specified when adding the product, the logistics operator can transfer the cost of delivery to a higher or lower side. In fact, the seller can pay both less and more at the time of shipment. That is why it is important to measure everything correctly, taking into account the packaging, so that the amounts coincide as much as possible. The seller will not be reimbursed for the shipping discrepancy.

On the order details, we display the shipping amount that the buyer paid at checkout, not the amount actually paid by the seller at the time of shipment.

4. About dimensions.
It is very important to specify the width, height and length, considering the package. Otherwise, at the post office, the operator will measure the package and the data will be different from the one specified by the seller when accepting the order. This will affect the cost of delivery (it may increase). In this case, we will not be able to compensate you for the difference. It is better to specify with a margin. This applies to international shipments.
Length + 2* (height + width) should not exceed 200 cm. Otherwise, you will not be able to complete the order, because the TTN will not be created.

5. About weight.
As with the dimensions, you need to take into account the weight of the order with packaging. This will help avoid the difference in shipping cost that we cannot compensate. If you are not sure about the weight of the finished wirou with packaging, it is better to add a little more weight.

6. It is also important to pay attention to the type of shipment.
There are two of them:
1. Small package - for parcels up to 2 kg, the maximum side is 60 cm, the sum of all sides of the shipment is no more than 90 cm.
2. Parcel - for parcels over 2 kg.

When forming the TTN, we automatically indicate the type of shipment based on the seller's data (weight and dimensions), which he specified when adding the product. If the dimensions and weight fall under the conditions of "small package", the TTN will be foamed according to the "small package" type. And vice versa.

If the TTN was formed as a "small package", and in fact the seller brought a "parcel", it will not be possible to send the order using the formed TTN. In such cases, we recommend canceling the order (funds will automatically be returned to the buyer's card), edit the weight and dimensions of the product, ask the buyer to create and pay for a new order with the correct dimensions and send the order according to the new TTN, which we will create and indicate on the order details.

Importantly! Do not send a package with a TTN that is generated outside of the Made With Bravery site (for example, by an operator in the shipping department). After all, then we will not be able to credit you with the money for the order.

Recommendation: if the weight of your order is on the border between "small package" and "parcel", then it is better to put a little more weight to avoid changing the type of shipment and creating a new TTN.

7. Calculation of the cost of delivery, if there are several products in the order.
If the order contains several different products or several units of the same product, when calculating the dimensions for calculating the cost of delivery, we choose:
- the longest length
- the widest width
- sum the heights of all products
- add up the weight of all goods