On the Made With Bravery Marketplace (hereinafter referred to as the “Marketplace”/”Made With Bravery”), transactions for the transfer of funds from individual buyers for the purchase of goods, which are initiated after clicking the “Pay for the order” button, are performed by a financial partner:
"EVO FINANCIAL COMPANY" Limited Liability Company (location: 02121, Kyiv, KHARKIVSKE SHOSE, building 201-203, letter 4G, room 14) is a non-banking financial institution that has a certificate of registration of a financial institution, FC series No. В0000306 from 07/26/2021 and an indefinite license to transfer funds in the national currency without opening accounts No. 475-rsh dated 07/16/2020 (you can read it at the link https://fcevo.com.ua/#Information).
Business relations with natural persons-payers (initiators) of funds transfers are established by acceptance (acceptance) by natural persons of the Public Agreement on the provision of financial payment services for the transfer of funds without opening an account (you can read it at the link https://drive.google.com/file/ d/1CRg5UjDKvWLST5VCFkHB1Btv_FmomK8h/view). The remuneration of FC EVO LLC for the transfer of funds is paid by the Marketplace seller.

How is payment made?

1. The buyer orders the product by pressing the "Buy" button. After clicking the "Buy" button, the Buyer must enter the information and personal data necessary for the Seller to ship the goods on the order page. Also, on the order page, the Buyer is indicated the cost of the goods and the cost of delivery of the goods by the postal operator, which he must transfer to the Seller for further payment by the seller of postal forwarding services of the ordered goods.

2. For goods that are available
After pressing the "Pay for the order" button, the funds for the payment of the goods are reserved on the buyer's payment card until the financial partner/Marketplace receives from the postal operator information that the goods in the branch are ready to be sent and, accordingly, they are actually debited on the day/moment of receipt of confirmation by the Marketplace and the financial partner about sending the goods to the buyer with the help of the postal operator - Ukrposhta. Funds on the payment card can be reserved (without actually being debited) for up to 5 calendar days.
For products made to order:
After pressing the "Pay for the order" button, the funds for the payment of the goods are reserved on the buyer's payment card until the Seller accepts the order by pressing the "Accept order" button.

3. The seller is obliged to accept the order by clicking the "Accept order" button within 3 (three) calendar days from the day the Buyer pays for the order (clicking the "Pay order" button). After the order is accepted and the Seller fills in the information necessary to accept the payment and send the ordered product, an electronic waybill will be automatically created and saved in the Seller's Personal Account, according to which the ordered product will be sent in the future.

4. Within 3 (three) banking days from the day of dispatch of the goods that were available when ordering on the Marketplace, the funds paid by the Buyer will be transferred to the Seller's current account, which was specified by him during one of the Verification stages.
In the event that the Buyer has paid for the goods to be manufactured for the Buyer under the order, the funds paid by the Buyer will be transferred to the current account of the Seller, which was indicated by him during the Verification process within 3 (three) banking days from the moment the Seller accepts the order on the Marketplace, which changes from the "new" status to the "accepted" status (meaning the order). The seller pays the Marketplace for providing access to the Online Service of the Made With Bravery Marketplace a fee of 12% of the cost of the purchased product (it is carried out by debiting funds from the Balance on the Marketplace) within 3 (three) calendar days from the day the product is processed until it is sent to the postal operator's office , in the case when the goods that were in stock at the time of the order were paid for and within 3 (three) calendar days from the moment of payment by the Buyer of the goods that should be manufactured for the Buyer under the order (the order changed from the "new" status to the "accepted" status ). After that, the Order is automatically closed with the status "Completed".

How does payment work for the Buyer?

The Buyer pays for the order on the Marketplace using a payment instrument - a payment card (details of the payment card) and funds are reserved on this card until the goods, which were in stock at the time of ordering it on the Marketplace, are sent by the Seller to the Buyer (but not more than 5 ( five) calendar days) or until the Seller accepts the order for the goods to be manufactured by the Seller "to order". Funds for the goods will be transferred to the Seller within 3 (three) banking days from the day of dispatch of the goods that were in stock at the time of the order or within 3 (three) calendar days from the moment the Seller accepts the order for the goods to be manufactured by the Seller under the order. If the order is canceled before it is sent or before the order acquires the status of "accepted" (for the order of goods "to order"), the funds reserved for payment for the goods will be returned in full to the Buyer's payment card (usually such an operation takes up to 7 (seven) banking days.
The Buyer has the right to return the purchased goods to the Seller after receiving them, provided that the goods did not suit the Buyer and the Buyer agreed with the Seller on all the details of the return of the goods in the Marketplace chat (return address for sending the goods, payment of the cost of return delivery, etc.). Please note that product exchange/return is carried out in accordance with the Law of Ukraine "On the Protection of Consumer Rights".

How to pay for an order on the Made With Bravery Marketplace?

The buyer needs:
1. Press the "Buy" button in the advertisement of the product he wishes to purchase.
2. Fill in the personal information required for delivery.
3. Specify the address (branch number) for the delivery of the goods.
4. Click "Pay for the order".
5. Pay for the order with a payment card on the Marketplace. The buyer will be able to add/select the details of the payment card from which the order will be paid. The Buyer can pay for the order within 24 hours from the moment he clicks the "Pay for the order" button. In case of failure to initiate the transfer of funds for the purpose of payment, the order will be automatically rejected.
6. Please note that the Seller has 3 (three) calendar days to accept and process the order.
7. After the acceptance and processing of the order, an electronic waybill will be automatically generated, according to which the goods must be sent. All generated ENTs are displayed in the order details in the "My Purchases" section of the Personal Account.
8. The seller sends the goods according to the formed EN. If within 30 (thirty) calendar days the Buyer does not pick up the parcel from the branch, it will be returned to the Seller. In this case, the issue of the refund of funds paid for the product is decided between the Buyer and the Seller individually in the chat on the Marketplace, taking into account the requirements of the Law "On the Protection of Consumer Rights".

How to return funds paid for a product that did not fit?

For this, the Buyer needs:
- Make sure that the product is subject to exchange or return in accordance with the Law "On the Protection of Consumer Rights";
- Within 14 (fourteen) calendar days from the day of receiving the goods, inform the Seller in the chat that the goods did not fit and indicate the reason;
- Specify the address for sending the product that did not fit;
- Agree with the Seller on the amount of funds that will be returned to you by the seller (note that the funds transferred to the Seller for the delivery of the goods are not returned);
- Send the product that did not fit within 14 (fourteen) calendar days from the day of its receipt from the Seller and make sure that the product is not damaged and securely packed.
- Expect receipt of funds from the Seller.
Funds paid for goods that did not fit are returned to the Buyer's card, from which the payment was made, without the participation of the financial partner. (The Seller is obliged to return the funds no later than 30 (thirty) days from the moment of notification by the Buyer of the termination of the agreement for the sale of goods and its return to the Seller).

How does Made With Bravery Marketplace payment work for a Seller?

The buyer pays cash for the goods ordered on the Marketplace with a payment card, the details of which he indicates on the order page. The Buyer's funds are transferred to FC EVO LLC Within 3 (three) banking days from the date of dispatch of the product that was available when ordering on the Marketplace or within 3 (three) calendar days from the moment the Seller accepts the order for the product to be manufactured By the seller under the order (the order changed from the "new" status to the "accepted" status). The funds paid by the Buyer will be transferred to the current account of the Seller, which was indicated by him during the Verification process. After receiving the funds for the goods sold on the Marketplace, the Seller pays the Marketplace a fee of 12% of the value of the purchased goods (by debiting funds from the Balance on the Marketplace) for providing access to the Made With Bravery Marketplace Online Service. After that, the Order is automatically closed with the status "Completed".
If the goods, which were not manufactured for the Buyer to order, do not suit the Buyer, he has the right to contact the Seller with the purpose of returning them, taking into account the requirements of the Law of Ukraine "On the Protection of Consumer Rights", while agreeing on all the necessary issues related to the return of the goods to the Seller (address of return delivery, who bears the costs of return delivery, details regarding the return of funds paid for the goods to the Buyer, etc.).WARNING! The cost of services (the amount of the financial partner's commission) provided to the Sellers by the financial partner for the transfer of funds using the details of payment cards is set by "FC EVO" LLC in accordance with the Tariff Plan for the "Marketplace" package of services, is % of the amount of the transfer, which consists of the cost of the ordered goods and the cost of forwarding services, which was transferred by the Buyer to the Seller when ordering the goods). You can read more about the pricing of services of FC EVO LLC at the link: https://drive.google.com/file/d/1dypCkSnPR2rWM6c5B68BGlV-86KaCdbF/view.

How does a Seller accept payment on the Made With Bravery Marketplace?

1. After the Buyer clicks the "Pay for the order" button, the Seller will receive a notification about a new order on the Marketplace. Such an order can have the status "Paid" or "Awaiting payment". You can accept orders only with the status "Paid".
2. Next, you need to go to the "My sales" section in the menu of the Personal account, find the order and click "Accept". It is also possible to accept an order through the chat on the Marketplace using the "Accept" button. After performing the described actions, an electronic invoice will be generated, with the details of which you will need to send the parcel with the order. You can find the electronic invoice on the details page in the "My sales" section of the details menu of the accepted order on the Marketplace.
WARNING! if the Seller does not accept the order within 3 (three) calendar days from the moment of its payment by the Buyer, the order will be automatically rejected, the funds will be returned to the Buyer's card.
3. The seller must send the goods according to the details specified in the electronic invoice within 5 (five) calendar days from the moment when the order was accepted (with the exception of the goods that will be manufactured for the Buyer under the order), otherwise the invoice will be canceled, money , paid for the goods, will be returned to the Buyer's payment card from which the payment was made.
4.Within 3 (three) banking days from the date of shipment of the goods that were available when ordering on the Marketplace or within 3 (three) calendar days from the moment the Seller accepted the order for the goods to be manufactured for the Buyer under the order, money paid by the Buyer , after deducting the financial partner's commission paid for funds transfer services, will be transferred to the Seller's current account, which was specified by him during the Verification process.
By registering on the Made With Bravery Marketplace, Sellers and Buyers agree to these Rules, as well as accept the terms of the Procedure for Providing Services for Forwarding International Postal Shipments, which can be found at the following link: https://www.ukrposhta.ua/doc/shipping- outside-ukraine/poriadok-peresylannia-mizhnarodnykh-vidpravlen.pdf.
Postal address for requests for purchases and payments: [email protected]